Responsible Gaming at 299com
At 299com, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines our commitment to responsible gaming, the practical tools available to every registered player in Bangladesh, warning signs to watch for, and how to reach our dedicated support team if you need guidance or assistance.
299com enforces a strict minimum age requirement of 18 years for all registered players. Age verification is conducted during the KYC process, and any account found to belong to a minor is immediately suspended and all funds returned.
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once set, limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period — protecting you from impulsive decisions.
Need a break? Activate a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, you cannot log in, deposit, or place bets. Your account and balance remain safe and will be accessible once the period ends.
Players who feel gambling is becoming harmful can request a full self-exclusion for a minimum period of 6 months, extendable up to 5 years or permanently. Self-exclusion is enforced across all games and cannot be reversed during the active period.
Our responsible gaming support team is available around the clock via email at [email protected]. Whether you need to activate a limit, request self-exclusion, or simply talk through concerns, our team responds in plain English and treats all enquiries with complete confidentiality.
299com's internal systems monitor gameplay patterns for signs of problematic behaviour — such as extended sessions, rapid large deposits, or repeated failed withdrawal attempts. Where patterns are identified, our team may proactively reach out with information and support options.
1 Age Restriction & Verification
299com operates exclusively for adult players aged 18 years and above. This requirement is not merely a policy preference — it reflects our legal obligation and our genuine commitment to protecting young people in Bangladesh from the potential harms of gambling.
How We Verify Age
During the account registration process, all players are required to confirm that they are at least 18 years of age. Following registration, players are required to complete a Know Your Customer (KYC) verification before making their first withdrawal. KYC requires submission of a government-issued identity document — such as a National Identity Card (NID) or passport — which confirms both identity and date of birth.
Where our team has any reasonable doubt about a player's age, the account may be restricted from depositing or betting until verification is complete. Any account confirmed to belong to a person under 18 will be immediately closed, all deposits refunded, and the matter referred to our compliance team.
Protecting Minors at Home
If you share a device or household with younger family members, we recommend using device-level parental control tools to restrict access to gambling websites. Many browsers and internet service providers offer free filtering tools that can block gambling content entirely for child profiles. Please take this step seriously — responsible adults set the right environment.
2 Recognising Problem Gambling
Gambling is a popular form of entertainment enjoyed responsibly by millions of people. However, for a small proportion of players, gambling can develop into a behaviour that negatively affects their finances, relationships, mental health, and daily life. Recognising the early warning signs is the first and most important step towards regaining control.
Common Warning Signs
Problem gambling can develop gradually and may not be immediately obvious to the person experiencing it. The following signs — whether observed in yourself or someone close to you — warrant serious attention:
- Gambling with money that should cover essential expenses such as rent, food, utilities, or school fees
- Feeling a persistent need to gamble with increasingly large amounts of money to get the same level of excitement
- Repeated failed attempts to cut back on gambling or stop entirely
- Becoming restless, irritable, or anxious when unable to gamble
- Using gambling as a way to escape from stress, problems, or negative emotions such as anxiety or depression
- Chasing losses — returning to gamble again after losing, in an attempt to win back the money lost
- Lying to family members, friends, or employers about the amount of time or money spent gambling
- Borrowing money, selling possessions, or taking loans specifically to fund gambling activity
- Neglecting work, studies, family responsibilities, or social life due to time spent gambling
- Feelings of guilt, shame, or regret after a gambling session, but returning regardless
If several of the above descriptions resonate with you, it does not mean you are beyond help. Many people successfully address problem gambling with the right support. The responsible gaming tools available at 299com — described in the following sections — are a good starting point, and free professional support services are listed at the end of this page.
3 Self-Assessment Checklist
The following checklist is adapted from internationally recognised responsible gaming frameworks. Read each question honestly and note how many apply to your gambling behaviour over the past 12 months. This is not a clinical diagnosis — it is a private, informal tool to help you reflect on your habits.
4 Responsible Gaming Tools
299com provides a suite of practical tools that every registered player can use to manage their gambling activity. These tools are available free of charge and can be activated at any time from your account settings or by contacting our support team. You do not need to be in crisis to use them — many responsible players use these tools as a regular part of healthy gambling habits.
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced at any time with immediate effect. Increases require a mandatory 7-day waiting period before taking effect.
Define the maximum amount you are willing to lose within a daily, weekly, or monthly window. Once the loss threshold is reached, your account will be restricted from further wagering until the period resets. This tool is particularly useful for players who find deposit limits insufficient on their own.
Set a maximum continuous session length. Once the session timer expires, you will be automatically logged out with a reminder to take a break. Session reminders can also be configured to appear at regular intervals — for example, every 30 or 60 minutes — without ending your session, simply to keep you aware of time passing.
Enable reality check notifications that display a brief summary of your current session — time elapsed, total amount wagered, net wins or losses — at intervals you choose. These pop-up reminders are designed to break the immersive flow of gameplay and give you a factual picture of your activity before you decide whether to continue.
5 Self-Exclusion Programme
Self-exclusion is 299com's most comprehensive responsible gaming protection. It is designed for players who have decided that they need to stop gambling entirely for a significant period and want a firm, enforceable barrier to support that decision. Self-exclusion is not a soft limit — it is a full account suspension enforced across all products on the 299com platform.
What Self-Exclusion Covers
- Complete suspension of your 299com account — login is blocked for the duration of the exclusion period
- All pending bonuses, free spin offers, and promotional credits are cancelled and cannot be reinstated
- Marketing emails, SMS notifications, and in-platform promotional messages are stopped immediately
- Access to all casino games, live dealer tables, cricket betting markets, and slot games is suspended
- Any balance remaining in your account at the time of self-exclusion is held securely and returned to you upon verified request at the end of the exclusion period
Self-Exclusion Periods
299com offers the following self-exclusion durations. All periods are strictly enforced and cannot be shortened once activated:
- 6 Months — minimum period, suitable for players who want a structured break
- 1 Year — recommended for players experiencing moderate levels of concern
- 3 Years — for players who have recognised a sustained pattern of problematic behaviour
- 5 Years — for players who require long-term protection
- Permanent / Lifetime — irreversible closure; no reinstatement is possible under any circumstances
How to Request Self-Exclusion
To initiate self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period. Our team will process the request within 24 hours and confirm via email once the exclusion is active. You may also request self-exclusion via live chat — our agents are available 24/7.
6 Deposit & Spending Limits
One of the most effective ways to keep gambling within a healthy budget is to set a hard limit on how much you can deposit or spend within a given time period. 299com's deposit and spending limit system is built to put you in control before a session begins — not after the money has already been wagered.
Setting a Deposit Limit
Deposit limits can be set in BDT (Bangladeshi Taka) and applied across three time windows: daily (24 hours), weekly (7 days), and monthly (30 days). For example, you might set a monthly deposit limit of ৳5,000 — once that total is reached across all your deposits in that calendar month, no further deposits will be accepted regardless of the payment method used, whether bKash, Nagad, Rocket, or any other channel.
Reducing vs. Increasing Limits
Reducing your limit takes effect immediately and cannot be reversed for 7 days. Increasing your limit, by contrast, is subject to a mandatory 7-day cooling-off window before the higher limit becomes active. This asymmetry is intentional — it prevents impulsive decisions made during an active gambling session from immediately overriding a sensible budget you set while thinking clearly.
Wagering and Loss Limits
In addition to deposit limits, 299com allows you to set maximum wagering amounts per session or per day, and maximum loss amounts over daily, weekly, or monthly windows. These limits apply at the account level and take precedence over any individual game or betting market you access. Our support team can help you configure the combination of limits that best matches your personal situation.
7 Time-Out & Cooling-Off Periods
A time-out is a shorter, temporary break from gambling — distinct from full self-exclusion — designed for players who simply need to step away for a period without permanently closing their account. It is a useful tool for anyone who feels they are gambling more frequently than intended, or who wants to reset their habits after a losing streak.
Available Time-Out Durations
- 24 Hours — a short cooling-off period ideal after an unexpectedly intense session
- 7 Days — one week away from the platform to reassess your habits
- 30 Days — a month-long break that allows for meaningful reflection and habit reset
- Custom Duration — contact our support team to request a specific number of days that suits your situation
What Happens During a Time-Out
During an active time-out, your 299com account is fully suspended. You will not be able to log in, deposit funds, access any games or betting markets, or receive promotional communications. Your account balance remains safe and fully intact. At the conclusion of the time-out period, your account is automatically reactivated and you may log in as normal — no further action is required on your part.
Requesting a Time-Out
Time-outs can be activated directly from the Responsible Gaming section of your account settings, or by contacting our support team at [email protected]. Once requested, a time-out takes effect within one hour. Time-outs cannot be cancelled early — once activated, the full duration must elapse before account access is restored.
8 Support & Help Resources
If gambling is causing you distress, financial harm, or relationship problems, please know that you are not alone and that help is available. The following resources and contact points are here to support you. All enquiries to 299com's responsible gaming team are treated with complete confidentiality.
Contact 299com Responsible Gaming Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh (Eid, Pohela Boishakh, Victory Day, Independence Day). To reach us:
- Email: [email protected] — use the subject line "Responsible Gaming" for priority routing
- Live Chat: Available on the 299com platform — click the chat icon when logged in
- Response Time: All responsible gaming requests are acknowledged within 1 hour and fully actioned within 24 hours
What Our Team Can Help With
- Activating deposit limits, loss limits, session time limits, or reality checks
- Processing time-out requests of any duration
- Initiating a formal self-exclusion and confirming when it is active
- Explaining your account history, wagering activity, or transaction records
- Providing guidance on external professional support organisations
- Discussing concerns on behalf of a family member or friend who may be struggling
Talking to Someone You Trust
Sometimes the most important step is talking honestly with someone close to you — a family member, a trusted friend, or a community elder. In Bangladesh, family networks are a powerful source of support. If you are struggling with gambling, consider confiding in someone you trust. Their perspective and support may be exactly what you need to make a positive change.
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