Terms & Conditions — 299com Casino

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 299com ("the Platform", "we", "us", "our") governing your access to and use of the website located at https://299com.net, including all associated sub-pages, services, products, games, betting markets, promotional offers, and customer support channels (collectively, "the Platform").

By completing the registration process, making a deposit, placing a wager, accessing any game, or using any feature of the 299com Platform, you confirm that you have read this document in full, that you understand its contents, and that you unconditionally agree to be bound by these Terms, along with any supplementary policies referenced herein, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms, you must immediately cease all access to and use of the 299com Platform. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

1.1 Governing Language

These Terms are written and published in English. In the event of any discrepancy between any translated version and the English original, the English version shall prevail in all respects.

1.2 Jurisdiction and Applicable Law

The 299com Platform operates under international online gaming frameworks. Players accessing the Platform from Bangladesh are solely responsible for ensuring their participation complies with all applicable local laws and regulations. 299com does not represent or warrant that use of the Platform is lawful in any particular jurisdiction. If you are uncertain about the legal status of online gambling in your location, we strongly recommend seeking independent legal counsel before registering.

2 Eligibility & Age Restriction

To be eligible to register and maintain an active account on 299com, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 18 years of age as of the date of your registration.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You are not a resident of a jurisdiction where online gambling is explicitly prohibited by law, and you are not accessing the Platform in violation of any applicable local law or regulation.
• You have not previously had a 299com account closed, suspended, or terminated for violation of these Terms.
• You are not registered on any self-exclusion list administered by 299com or by a recognised problem-gambling support organisation.
• You are of sound mind and are placing wagers voluntarily, free from external coercion.
• You are not employed by, or otherwise affiliated with, any game studio, payment processor, or affiliate partner of 299com in a role that would create a conflict of interest in relation to your gambling activity.

2.1 Age Verification

299com employs rigorous Know Your Customer (KYC) age verification procedures. You may be required to submit government-issued identification documents — such as a National Identity Card (NID), passport, or driver's licence — before being permitted to make a withdrawal or at any point during your account lifecycle at the discretion of the Platform. Failure to provide satisfactory verification documents within the timeframe specified by our support team may result in account suspension and the withholding of pending withdrawals pending investigation.

2.2 Single Account Policy

Each individual player is permitted to hold only one (1) registered account on the 299com Platform. The creation of multiple accounts by a single person — whether using different names, email addresses, payment methods, device identifiers, or IP addresses — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held therein.

3 Account Registration & Verification

To access the full range of services offered by 299com, including deposits, wagering, bonus activation, and withdrawals, you must create a registered player account. The registration process requires you to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in Bangladesh, email address, and preferred payment method.

3.1 Accuracy of Information

You warrant that all information provided during the registration process and at any subsequent point is true, accurate, and not misleading. Providing false, inaccurate, or incomplete information — including a false date of birth — constitutes a material breach of these Terms and will result in immediate account closure. 299com will not be liable for any losses arising from inaccuracies in the information you provide.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not disclose your login credentials to any third party. 299com will never ask for your password via email, live chat, or telephone. In the event that you suspect unauthorised access to your account, you must contact our support team immediately at [email protected] so that appropriate protective measures can be taken. 299com will not be held responsible for losses resulting from your failure to keep your credentials secure.

3.3 KYC Documentation

As part of our commitment to safe and compliant operations, 299com may request the following documentation from any registered player at any time:

• Proof of Identity: A clear copy of your National Identity Card (NID), passport, or driver's licence showing your full name and date of birth.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the last three months, showing your name and current residential address in Bangladesh.
• Proof of Payment Method: Verification that the payment method used for deposits is registered in your name — for example, confirmation that the bKash or Nagad wallet number is associated with your registered name and NID.

Accounts that have not completed KYC verification may have withdrawal functionality restricted until all required documentation has been submitted and reviewed. 299com aims to process KYC submissions within 72 hours of receipt of all required documents.

4 Deposits, Withdrawals & Payment Methods

299com supports a comprehensive range of Bangladeshi payment methods to ensure that all BDT transactions are processed quickly, securely, and without hidden fees. All account balances are denominated in Bangladeshi Taka (৳) throughout the Platform.

4.1 Accepted Payment Methods

The following payment methods are currently supported for both deposits and withdrawals on the 299com Platform:

• bKash — mobile financial service
• Nagad — Bangladesh Post Office digital wallet
• Rocket — Dutch-Bangla Bank mobile banking
• Upay — UCash mobile payment service
• Dutch-Bangla Bank online banking
• City Bank internet banking
• BRAC Bank internet banking
• Visa and Mastercard debit/credit cards (where supported)

All payment methods available to your account are displayed in the cashier section. Available methods may vary based on your account verification status, residential location within Bangladesh, and platform conditions at the time of transaction.

4.2 Deposit Terms

All deposits must be made from a payment account registered in your own name. Third-party deposits — that is, deposits made from a payment account belonging to another individual — are strictly prohibited and may result in account suspension and the withholding of the deposited amount pending investigation. Minimum and maximum deposit amounts are displayed in the cashier section and may be updated from time to time without prior notice.

4.3 Withdrawal Terms

Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically possible. This policy exists to prevent money laundering and to protect player funds. Before a withdrawal request can be approved, your account must have completed full KYC verification. 299com aims to process withdrawal requests within 24–72 hours of approval for standard accounts; Black Diamond and Platinum VIP tier members benefit from priority processing typically completed within a shorter timeframe.

4.4 Transaction Fees

299com does not charge processing fees on standard deposits or withdrawals conducted in BDT via supported local payment methods. However, your payment service provider (e.g., bKash, Nagad) may impose their own transaction charges on their end, for which 299com bears no responsibility. Players are advised to review the fee schedule of their chosen payment provider before initiating transactions.

5 Bonuses & Promotions

299com offers a range of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback programmes, and seasonal offers tied to major Bangladesh events and cricket tournaments. All bonuses and promotions are subject to the terms set out in this section and to any additional specific terms published alongside each individual offer.

5.1 Wagering Requirements

All bonus funds credited to a 299com account are subject to wagering requirements before they may be converted into withdrawable real-money balances. The wagering requirement applicable to any specific bonus will be clearly stated in the promotion's individual terms at the time of offer. Unless explicitly stated otherwise, the following general wagering rules apply:

• Bonus funds must be wagered a specified number of times before withdrawal is permitted.
• Wagering contributions from different game categories may vary — slot games typically contribute 100% of each bet toward the wagering requirement, while live dealer games and sports betting markets may contribute at a reduced rate as specified in the individual promotion terms.
• Real-money funds are wagered before bonus funds by default unless the specific promotion states otherwise.
• If you withdraw real-money funds before meeting the wagering requirement on an active bonus, the bonus and any winnings accrued from it will be forfeited at the time of withdrawal.

5.2 Bonus Abuse

299com employs automated and manual systems to detect and prevent bonus abuse. Activities that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim the same promotion more than once, placing low-risk or hedged bets solely to satisfy wagering requirements without genuine gameplay intent, using betting strategies designed to exploit bonus terms, and coordinating bonus abuse activity with other players. Any account found to be engaging in bonus abuse may have bonuses voided, associated winnings forfeited, and the account suspended or permanently closed.

5.3 Right to Modify Promotions

299com reserves the right to modify, suspend, withdraw, or replace any promotion or bonus offer at any time and without prior notice, where circumstances reasonably require. Where advance notice is practicable, we will endeavour to provide it. Modification of a promotion does not entitle players to compensation for any portion of a bonus already credited and still subject to ongoing wagering requirements, except where the Platform is at fault.

6 Gameplay Rules & Betting Conduct

299com provides access to a broad portfolio of online gambling products, including but not limited to casino slot games, live dealer table games, crash and instant games, and sports betting markets covering cricket, football, kabaddi, and other events. All games and betting markets operate under the rules and parameters established by their respective providers and by 299com.

6.1 Game Integrity

All casino games available on the 299com Platform are supplied by internationally recognised studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose RNG systems are independently certified by accredited third-party testing laboratories. The published Return to Player (RTP) percentages for each game reflect the theoretical long-term return and are not a guarantee of any specific outcome in any individual session. All game outcomes are final once the round or bet has been settled by the system.

6.2 Sports Betting Rules

All sports wagers, including cricket markets covering BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, and ICC events, are settled in accordance with the specific rules published for each sport and market. In-play bets are accepted at the discretion of 299com and may be suspended or refused at any time without prior notice. Odds are subject to change prior to bet placement; the odds confirmed at the time of bet acceptance are binding. 299com reserves the right to void any bet placed on an event where an error in odds pricing has occurred, subject to fair review.

6.3 Malfunction Policy

In the event of a technical malfunction, game error, or communications failure during a gaming session or while a bet is in progress, any affected rounds or bets may be declared void and stakes returned to the player's account. 299com will not honour payouts resulting from game malfunctions or system errors, regardless of the amount displayed. Players who encounter a suspected malfunction should contact support at [email protected] immediately.

7 Prohibited Conduct & Fraud Prevention

The integrity of the 299com Platform depends on all players using it lawfully, honestly, and in good faith. The following conduct is strictly prohibited and will result in immediate account suspension, permanent closure, forfeiture of balances, and where appropriate, reporting to relevant authorities:

• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform, place bets, or manipulate game outcomes.
• Engaging in any form of collusion with other players, dealers, or Platform staff.
• Exploiting software bugs, errors, or vulnerabilities in the Platform's games or systems and failing to report them immediately to 299com.
• Attempting to launder money or use the Platform for any financial transaction that is illegal under applicable law.
• Providing false, misleading, or fraudulent information at any point during registration, KYC verification, or support interactions.
• Accessing the Platform using a VPN, proxy server, or any other technology designed to mask your true geographic location or identity.
• Making chargebacks or payment reversals through your bank or payment provider without first seeking resolution through 299com's official dispute process.
• Harassing, threatening, or abusing 299com support staff or other players via any communication channel.

8 Account Suspension & Closure

299com reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, without prior notice, where it has reasonable grounds to believe that a breach of these Terms has occurred, or where required by law or by the instructions of a relevant authority. In such cases, 299com will take reasonable steps to notify the affected player of the action taken, subject to any legal restrictions on disclosure.

8.1 Voluntary Closure

Players who wish to close their 299com account voluntarily may do so at any time by contacting our support team at [email protected]. Before closing your account, any remaining real-money balance above the minimum withdrawal threshold will be processed for withdrawal to your verified payment method. Bonus balances that have not met applicable wagering requirements at the time of closure will be forfeited.

8.2 Self-Exclusion

Players who feel that their gambling is becoming problematic are strongly encouraged to use the self-exclusion tools available on the Platform. Self-exclusion options range from temporary time-outs of 24 hours to indefinite permanent exclusion. During any period of self-exclusion, your account access will be blocked and you will be removed from all marketing communications. To activate self-exclusion, please visit our Responsible Gaming page or contact support directly. Self-exclusion requests are processed promptly — we aim to action all requests within one hour of receipt.

8.3 Consequences of Closure for Breach

Where a player account is closed due to a material breach of these Terms — including but not limited to fraud, underage gambling, bonus abuse, or prohibited conduct as described in Section 7 — 299com reserves the right to forfeit the entire account balance, including both real-money and bonus funds, and to retain such funds to offset any losses or costs incurred by the Platform as a result of the breach. The player will be notified in writing of the grounds for closure.